ALL OF US
Behind the Counter
At Nat-Ju, we think amazing quality drinks and herbal tea bags should be available to everyone at prices that don’t cost an arm and a leg. Since we started to operate, we’ve seen plenty of changes in the way people approach healthy and tasty juices and we couldn’t be more excited. Come discover something delicious today.
SHIPPING POLICY
How it Works
If we are unable to deliver to the address that you have given to us for any reason, we will attempt to contact you to make other arrangements. We will normally contact you using the platform you ordered on or the telephone number that you have given to us and it is your responsibility to ensure that you are available on this number or channel during your delivery slot.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes.
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RETURNS AND REFUNDS
Our Policy Info
Once delivery has been completed, the juice is your responsibility. This includes if the juices have been left in a safe space that you have notified us of or if it has been left with a concierge. It is your responsibility to inspect your package as soon as it arrives. If there are any issues or defects with your order, please contact us immediately. If you do not let us know within 2 hours of delivery, you will be deemed to have accepted the package and we reserve the right to reject a refund or replace your purchase.
Due to the nature of our product and it having such a short shelf-life please refrigerate or freeze immediately. We do not accept returns.
WE REALLY CARE
Extras
STAYING SAFE ON THESE STREETS
Above and Beyond
We have always and will continue to keep our workplace clean and frequently wash our hands. It is also a critical part of making and keeping our business COVID-secure, because COVID is still about. If we are lucky enough to meet you, we will keep 2 metres apart. If this is not viable, keeping 1 metre apart with risk mitigation is acceptable.
ALLERGIES
Read Carefully Now
Our 3+ days juice cleanses are not recommended for pregnant women or breastfeeding women.
All our products are made in a kitchen that handles the majority of the 14 food allergens.
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We cannot be held responsible for any reaction that you may have to nuts or any other ingredients. Please let us know your allergy requirements before you order and we will let you know the safety precautions used whilst producing your order.
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Our juices can be tailored to suit any allergy requirements.
If ever in doubt please always consult a professional or your GP beforehand.
The 14 allergens are: celery, cereals containing gluten (such as barley and oats), crustaceans (such as prawns, crabs and lobsters), eggs, fish, lupin, milk, molluscs (such as mussels and oysters), mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (at a concentration of more an ten parts per million) and tree nuts such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadmia nuts) www.food.gov.uk
MEDICAL DISCLAIMER
You Come First
Before coming on our juice cleanse, always consult a qualified medical practitioner if you have any concerns about your health, or before embarking on any plan of treatment.
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You are 100% fully responsible for verifying for yourself the accuracy and suitability of all information you've found out about before doing a cleanse. This is particularly important if you have any health concerns or are having any medical treatments.
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Employees at Nat-Ju accept NO responsibility for any loss or harm that may occur as a result of using or misusing your researched information OR in your failure to seek appropriate medical advice before joining our juice cleanse.
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If you are on medication or supplements, you should continue taking them, but it is always best to check with your healthcare professional for advice.
Supplements can usually be stopped whilst on the cleanse, but again if you are unsure please seek advice.